| Monday, November 6th | Session Block A | ||
| Live Aloha | This will be an interactive session where you can expect to be an active participant and talking with your neighbor is going to be a must! Learn to live aloha even when you are not in Hawai'i. | Chelsea Kay-Wong | University of Hawaii at Hilo |
| How a CRM system can build and maintain strong customer relationships across campus | OSU embarked on a project to implement a CRM system for all current students, post-admission, with the goal of achieving strategic initiatives for university-wide communication where all student success team members can see a 360 degree view of all engagements with students to achieve a unified approach to student success. | Rebecca Mathern & Jennifer Ajeto | Oregon State University |
| Foundations of Transfer Credit and CPL | This session is for individuals that are newer to the field of transfer and credit for prior learning (CPL). Although transfer and CPL is different from institution to institution, this session will provide a basic overview of transfer and delve into a broad discussion on relevant issues facing institutions. | Marc Booker | University of Phoenix |
| Show Yourself- Leadership & Belonging | Who we are, our intersecting identities, and our passions significantly influence how we lead. This session will discuss servant leadership & how learning about our history can help us to lead with authenticity & create a sense of belonging... via the film Frozen 2. | Soraira Urquiza | Los Angeles City College |
| What do you want? PACRAO Professional Development Roundtable Discussion | This is your opportunity to let us know what you want moving forward with professional development. Would you like to see the revival of the PACRAO Review? Or maybe replace it with a podcast? What about a member spot light? Help tailor this to your membership needs! | Alisha Higley | Southern Oregon University |
| Optimize student service delivery with WaitWell’s queue management and workflow solution. | Join WaitWell’s Jeff Shikaze, as he shares how WaitWell’s one stop solution optimizes student service delivery. WaitWell modernizes student services for registrars, academic advising, health services, bookstores and anywhere service is delivered on campus in-person or virtually. | Jeff Shikaze | WaitWell |
| Monday, November 6th | Session Block B | ||
| Understanding complexity through Systems Thinking ideas and tools | In an increasingly complex environment, we need to see details and scope in combination. It is helpful to have some tools to help support our understanding of situations we are dealing with. Systems Thinking can be a starting point for understanding where we can leverage the outcomes we desire. | Bert Annear | The University of British Columbia |
| Petition for Exception to Policy- An Open Discussion of Rule and Practice in the Registrar's Office | Students miss Registrar's Office deadlines for all kinds of reasons! This session is an open-forum to confer with your peers about timing, institutional standards, appeals, consistency and equity in applying student exceptions to policy after the term ends. Come share experiences and learn from others. | Liz Johnson | University of Utah |
| Allies & Advocates: A book club about creating inclusive and equitable culture | If you're looking to find actionable steps for creating an inclusive culture in your organization, Allies and Advocates by Amber Cabral is a great start! Join the discussion on creating an environment where everyone feels welcome, valued, and safe. *Participants are encouraged, not required, to read the book in advance. | Laura Schonberger, Devin Andrews, & Sarah Pishny-Foster | University of Phoenix, University of Phoenix, & Stanford University |
| Developing a Quality Assurance Review Process for an Advising Services Team | Enrollment Services at Douglas College (BC, Canada) has developed and undergone an internal assessment exercise following a significant restructure with the front-line Enrollment Services Advising team. Associate Registrar Jess Maitland shares the process and lessons learned in supporting persistence and performance in their frontline advising team. | Jessica Maitland | Douglas College |
| Slate Users Roundtable | Does your campus currently use Slate or is looking to implement Slate? If so, please join this roundtable discussion to learn what others are currently using the Slate CRM for on their campuses (new forms, reporting features, etc.) and troubleshoot some issues that you may be having. Come ready to share! | Tiffani Robertson | Governors State University |
| From Gatekeeping to Trailblazing: Changing the Mindset in the Comparative Education Space | Join IEE experts in exploring multiple factors involved in credit conversion and degree equivalencies; learn how evaluation methodologies (year-counting and benchmarking) influence academic eligibility and transfer credit; discuss various approaches to three-year degrees. | Sharalynn Campbell, Wendy Garcia | International Education Evaluations (IEE) |
| Monday, November 6th | Session Block C | ||
| Table Talk? Classroom and Academic Scheduling Roundtable | Join our roundtable to connect with colleagues and discuss Classroom and Academic Scheduling current topics. This session is perfect for new and seasoned scheduling professionals alike to convene and share best practices. | Jaclyn Pryor & Jill Freuden | University of Arizona & Washington State University |
| RegiSTRATEGY | There are always many items on the Registrar's Office 'wish list' being considered for the next year's focus. Join this interactive session to share your ideas, learn what's on your colleague's wish list and share your planning strategies. | Audra McQuarie | University of Phoenix |
| How to Win the Battle with Burnout | When was the last time you had fun? It sounds silly, but given all of the 'unprecedented-ness' of the last few years it's more important than you think. One word can make a huge difference; the word is FUN and I'm gonna tell you all about it. | Chelsea Peoples | University of Nevada- Las Vegas |
| When 0=1: doing more with less in the Admissions Operations unit. | This presentation delves into the innovative union of technology and leadership within Admissions Operations by exploring the paradox of maximal output with minimal input. Unravel strategies to harness existing resources, streamline processes, boost productivity, and fulfill university objectives, upholding the principle 'When 0=1'. | Boubacar Bouare | Eastern Washington University |
| How Looking at the Big Picture Boosts Enrollment Success | When it comes to increasing enrollment and persistent, choose to partner with a company that is aligned with your institution and trusted by over 200 colleges and universities. No software integration necessary and we can a launch in a week! | Taylor Kenney | Motimatic |
| Monday, November 6th | Session Block D | ||
| Employee Resource Groups in Higher Education | This roundtable is a chance for Employee Resource Group members and leaders to get together to discuss best practices, challenges, and perks of ERGs within higher education. This is also a space for those who are interested in creating ERGs in their own organizations. | Laura Schonberger | University of Phoenix |
| Car Salesperson vs. Matchmaker: know when to sell, know when to build. | In higher education, much of what we do and how we communicate falls into either marketing or relationship management. But the lines between the two are often blurred. In this session, we'll look at how both types of communication are important and how using them effectively helps increase student engagement. | Jennifer Nehus & Mandy Lee | Eastern Washington University |
| Cool Excel Tricks You Can Use Every Day | Do you wish it were easier to manipulate your student or course data to get the information you need? In this session, a data geek opens her bag of Excel tricks and shows you how to use them to simplify your everyday life. | Gwen Hyatt | Oregon Health & Science University |
| Human Nature in the Work of the Registrar | Because the registrar's role is essentially interpersonal, we must become students of human nature, keen observers of our species, and most of all, ourselves. This session will reflect on examples of how human behavior manifests itself in the higher education workplace and will consider strategies for understanding and navigating it. | Joshua Reinhold | University of California, Merced |
| DEI Bans at Colleges: A Roundtable | In May, Florida's governor signed a controversial bill into law at New College of Florida (my alma mater). The law bans state colleges from spending tax dollars on DEI programs. Come discuss the impact that the US's 30+ proposed DEI bans have on our students, our institutions, and our work. | Kristin Benson | Oregon State University |
| Maximizing Your NSC Services - NSC 101 | Join the Clearinghouse Team as they provide an overview of the current slate of services. Along with this overview the Clearinghouse Team will discuss how the Clearinghouse serves as a Data Cooperative for institutions and how each service provides that value. | Sarah Arslanian, Debbie Giron | National Student Clearinghouse |
| Tuesday, November 7th | Session Block E | ||
| Implement Now, Plan Later | We've been put in situations where a task, mandate or policy gets dropped in our lap. We are given the task, the goal and the when but little information on how. How do we strategize and develop processes? Can we anticipate negative impacts? Join us for a roundtable discussion. | Peyton Coronas | University of Nevada, Las Vegas |
| Sunflower Stories: A Growth Journey Exploring How to Infuse Culture and Values into Daily Work | Core values are the principles, beliefs, and actions that help us work toward an organization's mission and vision. Values-based work is a steadfast promise to our role in transforming the world and enhancing the lives of all we serve. Follow one team's journey to incorporate core values into everyday life. | Jennie Blair & Jennifer Glawson | Arizona State University |
| Breaking the Barriers of Microaggressions as an Institutional Norm | This session will allow us to identify how the norms of microaggression become institutionalized and how we as professionals can break down the barriers of microaggression. Attend this event to gain tools, resources, and knowledge on how we as professionals can break down the barriers of institutionalized norms of microaggressions. | Erin Collins | Pomona College |
| Transfer Credit: Six Years in the Registrar's Office | In 2017, the function of transfer credit processing was transitioned from Undergraduate Admission to the Registrar's Office. Come learn about lessons learned over the last six years, and how we are looking ahead for the future of transfer credit and transfer articulation at UCLA. | Sean Pattison | University of California, Los Angeles |
| Fostering Professional Growth: The Good, The Bad, and The Ugly | An interactive group discussion focused on what we have learned from the good (and the bad) to promote professional growth. Come share your experiences, ideas, and best practices to foster growth in the workplace | Jullisa Sanchez, Jenny Diaz | University of Arizona, Fresno State |
| Paradigm Inc - Enhancing Academic Recognition: Tailored Solutions for Diplomas, Diploma Covers, and Digital Credentials | Streamline diploma management. | Shawn Owen | Paradigm, Inc |
| Tuesday, November 7th | Session Block F | ||
| Managing in Challenging Times | With tight budgets and remote employees, it can be challenging to be an effective manager. Let's pool our collective wisdom and share our best ideas. In this positive, action-oriented roundtable, we'll help each other identify assets in our unique work environments and learn about favorite team-building strategies and management successes. | Gwen Hyatt | Oregon Health & Science University |
| I Beat Burnout - Now What? | In 'How to Win the Battle With Burnout' I presented the idea of FUN and my specific definition in order to avoid Burnout. This session will focus on specific and effective ways you can bring FUN into your office to stop burnout AND increase productivity! | Chelsea Peoples | University of Nevada- Las Vegas |
| How to Strategically use Seasonal Application Readers for Holistic File Review | At the USC Rossier School of Education, an innovative idea to hire a team of seasonal application readers to reduce reader bias has proven to be successful. This presentation focuses on the managerial process of hiring, training, and leading a team of application readers outside of the institution. | Erika Velasquez | University of Southern California |
| Writing in Plain Language: Why It Matters and How to Do It | Similar to Universal Design, clear and accessible language can have a positive impact on all students, while complicated academic writing can negatively affect student experience, success, and retention. Learn the why and how of writing in plain language. | Tina Miller | University of Washington |
| Project Management in the Registrar's Office | An approach to project management tailored to Registrar/Admissions administrative-type roles, which will drive more effective project leadership and support, while helping to build an in-demand, transferable skillset for those who apply it in the process. | Joe Tate | University of Phoenix |
| Maximize Learner Experience with One Credential Solution Partner | What efficiencies could you create in the Admissions and Registrar’s offices if there was one platform to manage all credentials including incoming and outgoing transcripts, diplomas, certificates, CLR’s and badges? | Melissa Frey, Riley Bradach, Laurel Roenbrook, Aaron McMillan | Parchment |
| Oregon Core Transfer Map Roundtable | Oregon’s House Bill 2998 prompted the creation of the Core Transfer Map (CTM) that allows a community college student to complete at least 30 credits to fulfill general education requirements at Oregon’s 4-year public universities. Join us in a roundtable discussion to identify barriers to operationalizing the CTM at our institutions and brainstorm ideas for mitigating or eliminating those barriers. Our transfer students will thank us! | Kristin Benson, Erin Bird | Oregon State University |
| Tuesday, November 7th | Session Block G | ||
| Thrive in an interim role at the Registrar's office: two narratives from women of color | Being named an interim management role is a great promotion and a path to enhance your career. Yet, choosing between cruising or full speed mode to make an impact right away can be interesting decisions to make. Join us to discuss interim experiences to be prepared what to expect. | Shelly Hsu Abril Vega | California State University-Fullerton |
| How to Hire, Onboard and Train Student Workers | Reviewing student resumes can be time consuming and don't always get us the results we want. Learn some new techniques to assist you in the hiring process to get the right student into the right position. | Lisa Hemphill | Arizona State University |
| Thriving Leaders: Balancing Career Growth with Holistic Well-being | Explore the vital connection between career growth and holistic well-being, with a particular focus on the challenges faced by women when building their careers. We will delve into the intersection of career growth and women's health, examining the obstacles they encounter and potential solutions. | Lisa Erck Deslie Ghiorzi | University of the Pacific & University of Phoenix |
| Graded Papers Up at the Front: FERPA & Faculty | In this session, we'll cover FERPA basics for teaching faculty and nuanced situations like taking attendance, letters of recommendation, and anonymity in the classroom. Participants will be able to identify key scenarios where student privacy can be compromised in the classroom and generate ideas for training faculty in FERPA. | Kristin Benson | Oregon State University |
| Brace Yourself: Onboarding Enrollment Services Staff | Please join voices from three different institutions sharing about their approaches, successes and challenges in onboarding new employees into (sometimes very new) teams. Hear about the tactics and tools used in onboarding and training new staff in the current world of hybrid and remote work. | Christine Lee, Molly Kirsch, & Paul Lampano | Thompson Rivers University, Kwantlen Polytechnic University, & University of California, Irvine |
| Empower Students & Administrators With Unified Academic Operations | Learn how to support both students and administrators more effectively with streamlined and integrated academic operations. This presentation will cover best practices and the results from our research surveys conducted in partnership with AACRAO. | Zach Drollinger | Coursedog |
| Tuesday, November 7th | Session Block H | ||
| Benefits of Employee-led Engagement within Admissions & Registrar's Offices | Employees who are empowered to lead their own engagement efforts are more committed to their colleagues' and department's sense of belonging, purpose, happiness, and trust. Learn how to empower employees within your department to have ownership over their own engagement. Learn techniques for creating employee-led committees that focus on engagement. | Laura Schonberger | University of Phoenix |
| Joining Forces: Building a Stronger Future for Veteran Students through Interdepartmental Collaboration | Starting education after military service can be challenging for some. In this interactive presentation, you'll learn Green River College Veteran Services' process that helps ease the transition from military to higher ed. This is an opportunity to learn and share your own institution's best practices for assisting these unique learners. | Karen Khuu | Green River College |
| Lessons Learned: Implementing a New Student Information System, from Start to Finish | Santa Clara University has just gone live in Workday Student. This has been a 2-year process involving numerous university and outside partners, integrations, and stages of validation and implementation. Several of us from the Registrar's Office will share our experiences and roles throughout the process. | Duane Voigt, Mary Shenouda-Williams, Carol Liu & Dora Khuu | Santa Clara University |
| Registrar Roundtable Discussion | A roundtable discussion for PACRAO Registrars, Associate Registrars and Assistant Registrars. The session will be to compare best practices, benchmark current processes and ask questions of your fellow colleagues. Come prepared with a topic you would like to discuss and the moderator will also provide discussion points and topics. | Alex Underwood | University of Arizona |
| Teamwork divides the tasks and doubles the success | Join us to learn how UFV created a Student Records unit with an existing team. We will share what was implemented to develop a unit to support student records, offer staff with learning opportunities and growth, and connect staff to become more of a team. | Delinah Marples | University of the Fraser Valley |
| Transfer credits data verification and evaluation: Turning a mission impossible to possible | The office of the Registrar adeptly tackles the transfer credits verification and evaluation process within a tight 6-week window, despite resource constraints. Through efficient coordination, prioritization and utilization of available tools, the team ensures a through and timely assessment, enabling seamless evaluation for our transfer students. | Shelly Hsu | California State University-Fullerton |
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