Sessions at a Glance

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In-Person Session Information

The PACRAO 2021 Guidebook App will have the  the most up to date session information. Registered attendees will receive an invite to Guidebook on closer to the conference.

Sunday, October 31st 

Pre-Conference Workshops  |  9:00am - 12:00pm Arizona time (PDT) | Additional Registration Required

How to Tell Your Institution’s Story Through Strategic Enrollment Planning
Enrollment planning is a strategic, creative, and fun process to assess what you do and how you do it. It’s also a way to communicate your institution’s future and to celebrate your successes beyond looking at enrollment numbers. 
Join this workshop to take a deep dive into action plans, goals, objectives, strategies and tactics. You’ll get clear takeaways worth implementing and sharing campus wide.
Presented by: Jens Larson, Associate Vice President of Enrollment Management, Eastern Washington University 

Keys to Successful Registrar(ing)
The role of the registrar or registrar professional is ever changing. Whether you are new to the registrar profession or a seasoned expert, it can be daunting to comprehensively understand our evolving responsibilities as a member of our institution’s registrar’s team and the role we should play in our campus’ many priorities and initiatives. This workshop will take a look at the past, present ,and future aspects of our profession. It will ground you in the basics and alert you to the changing roles we play on our campus and in our profession.
Presented by: Kristi Wold-McCormick, Assistant Vice Provost and University Registrar University Colorado Boulder and Helen Garrett, University Registrar and Chief Officer of Enrollment Information Services University of Washington.

Monday, November 1st

Session Block A  |  10:15am - 11:15am Arizona time (PDT)   

A1: A Journey Through Schitt's Creek: using low code office 365 solutions in The Office of the Registrar
Join us for a Journey through Schitt's Creek and learn how to utilize the Office 365 suite to enhance and redefine existing processes within the Office of the Registrar. The presenters will share how the University of Arizona Office of the Registrar has created a custom service desk, a robust project management solution and even streamlined meeting scheduling using tools available in Office 365. Apps covered include Power Automate, Power Apps, Planner, SharePoint and Teams. This was all accomplished with a little bit of fun inspired by our favorite sitcom!
Presented by: Amanda Gluski, The University of Arizona; Kat Salthouse-Montaney, The University of Arizona
A2: Leadership - How to lead people and places with passion.
Leadership is not management. Great leaders instill desire and passion within others to achieve success. This session discusses how to cultivate a psychologically safe space for your teams that embraces growth, learning, innovation, constructive failure, participation, and success. Participants will learn how to create a psychologically safe team environment. Topics include setting expectations, the benefits of failure, silence is not golden, know your purpose, and the power of inquiry. Case studies and examples will be shared. Audience participation, sharing stories from the front lines, and hands-on activities included.
"Leadership is not a position but an energy that people love, trust and follow." - Amit Ray
Presented by: Lisa Erck, University of the Pacific
A3: Inclusive Strategic Planning: Setting Goals that Remove Barriers and Improve Access for All Students
Our office created a framework for our unit's Mission, Vision, Values and Goals. which became our Roadmap and Strategic Plan for the future, inclusive of engaging our strategic partners and academic colleagues. This process intentionally includes equity practices that ensure marginalized student populations are considered every step of the way. Over the past six years, our office created a framework for our unit's Mission, Vision, Values and Goals. It quickly became our Roadmap and Strategic Plan for the future. Since that time, every few years we either affirm or change these elements to reflect our current version of who we are. This review helps ensure that our plan aligns with our institution's mission/vision. We then proceed to look at our institution's strategic plan and find which areas of that plan our office can assist in helping strive toward.
With the lens of the institution's strategic plan, our office goals, and an equity lens we assess what work needs to be done in our office and to move the institution forward. We do this work using a project request process and threshold analysis document to approve project requests that come to our office leadership from internal staff, external partners, or other ideas/compliance requirements.
We use a project scoring criteria document to determine which projects to select and how to score them, so we know where to prioritize the project in our roadmap. As we prioritize this work, we seek partner feedback as part of the scoring process.
For those projects approved, we use a project charter document that includes an equity analysis which is paramount to one of our unit's values (RESPECTFUL). The project charter is a holistic review, inclusive of the scope, work plan, communication plan, assessment overview, equity analysis and other planning details.
Overall, this work has always been focused on student success but the addition of the equity analysis to this work is what helped us focus on removing barriers and improving access for all students.
Presented by: Rebecca Mathern, Oregon State University; Kristin Benson, Oregon State University
A4: CLR Services - Moving Comprehensive Learner Records From Research to Reality | Vendor Session
We’ve been talking about it for years, but this is the year that Comprehensive Learner Records (CLRs) have arrived. The traditional transcript is a great start to representing a student, but it struggles to holistically communicate a learner's education for self-reflection, to allow a learner to tell their own story, or for employers to understand workforce ready skills that were learned during a learner’s academic career. At a time where the relevance of higher education is being challenged, CLRs can show the true value of the skills a learner attains during their time at an institution.
Presented by: Sean Gannon, Parchment

Session Block B  |  11:30am - 12:30pm Arizona time  (PDT)

B1: A year of COVID in Degree Progress land
Join us for a discussion about how Stanford identified and addressed academic policy, process, and systems gaps in response to COVID-related decision-making and share your stories with us! For most institutions this past year, the focus of crisis management was centered on how to respond to various local/state/federal guidelines for in-person learning and still offer students a positive educational experience. But, with virtually every COVID-related institutional decision that was made, there was a downstream analysis that had to occur to better understand if and how those decisions would impact other academic policies/processes/systems, and then promptly mitigate those impacts. Join us for a discussion about how Stanford managed these impacts, what some silver linings were in these changes, and share with us your experiences from this past year!
Presented by: Kylie Borges, Stanford University

B2: Book Club: We Should All Be Feminists
Members of the Diversity Development Committee will lead a discussion on the book "We Should All Be Feminists" by Chimamanda Ngozi Adichie. This book offers a unique definition of feminism, rooted in inclusion and awareness. Participants should purchase a copy and read the book in advance of the conference. This is an opportunity for participants to engage in a discussion on an important and relevant topic in Equity, Diversity and Inclusion. This book is accessible and an interesting read, and should spark a powerful discussion among participants. The Diversity Development Committee selected this book, from many options presented, as the book it would like to promote at this year's conference. Four members from the committee will lead the discussion, posing important questions for participants to consider such as "how do you define feminism?" and "why is feminism important for all of us?" The book is a short read – just over 60 pages. Please plan to read or listen to the book prior to the session for optimal conversation and participation.
Presented by: Les Apouchtine, Vancouver Community College; Helena Babiski, Coconino Community College; Devin Andrews, University of Phoenix; Crystal Ego, Stanfrod University
B3: The UnBlockEd Project: Addressing Inequitable Transfer Processes in Higher Education
In this talk we will provide a summary of the work being conducted on an American Council on Education Blockchain Innovation Challenge grant.  The goal of this work is to create an open transfer exchange system that will facilitate student progress towards graduation by making the transfer articulation processes more transparent.  The UnBlockEd project will empower students by leveraging the agency they gain through control of their learning records via the use of blockchain. This will occur through the construction of a blockchain-enabled exchange that gives students earlier insights into how particular courses transfer to specific programs at target institutions, as well as how these credits apply to particular academic programs. This, in turn, will incentivize institutions to more clearly articulate the requirements associated with their degree programs, as well as the credits they are willing to accept. This design will integrate a newly developed transfer articulation capability that leverages curricular analytics in order to create efficient cross-institutional degree plans.
Presented by: Greg Heileman, The University of Arizona; Alex Underwood, The University of Arizona; Hayden Free

B4: Integrated Academic Operations with Coursedog | Vendor Session
Don't lose students to inefficient, outdated processes. Get and graduate more students while optimizing resource utilization with Coursedog's integrated academic operations software. A product suite built for forward-thinking campuses.
Presented by: Zach Drollinger, Coursedog; Ben Chester, Coursedog

Session Block C  |  2:15pm - 3:15pm Arizona time (PDT) 

C2: PAC-12 Registrar Roundtable: Compare best practices, benchmark current processes and ask questions of your fellow PAC-12
A roundtable discussion for PAC-12 Registrars, Associate Registrars and Assistant Registrars. The session will be to compare best practices, benchmark current processes and ask questions of your fellow PAC-12 colleagues. Come prepared with a topics you would like to discuss and the moderator will also provide discussion points and topics. Do you ever wonder how other PAC-12 schools handle grade replacement? As a result of COVID, has your institution implemented or tweaked processes that have improved the student or staff experience? Does your school offer micro-credentials or issue badges for credit or non-credit? Do you offer notarized transcripts and diplomas as a service in the office of the registrar? Maybe you are looking into improving a business practice and you want to bench mark your process against other PAC-12 registrars.
This session will be a roundtable discussion for PAC-12 Registrars, Associate Registrars and Assistant Registrars. The basis of this session will be to compare best practices, benchmark current processes and ask questions of your fellow PAC-12 colleagues. Please come prepared with a few topics you would like to discuss and the moderator will also provide some discussion points and topics.
Presented by: Reid Kallman, University of Colorado - Boulder
C3: Using Data to Tell Your Story
Each of our stories are unique, learn ways to write the tome that puts your important work on the bestseller list. There are many effective strategies, but data is a critical piece to telling your story. Join us for a thrilling adventure diving deep into the data we have available to us in order to rise victorious in the face of the eternal question - What is a Registrar? Your team manages critical systems, upholds the virtue of FERPA, serves a variety of customers, enrolls students, awards degrees, and so much more.
How do you tell that story? How do you make the invisible visible and advocate for your team? Are you in need of more resources - human, technology, financial, etc.? Do you want to shine a light on the great work or progress happening? Do you need to draw attention to opportunities for growth that should be prioritized? We can help you understand how to use data to tell a compelling story.
We will discuss how to evaluate the circumstances of your office and institution to create a meaningful storyline, define your focus to maximize the wealth of data available, analyze and explain the meaningful data, develop techniques for sharing your story, identify your key audience(s) for sharing your findings and more.
Throw out the fiction and let the facts write your autobiography.
Presented by: Melissa Frey, Chemeketa Community College; Amy Clark, Western Oregon University
C4: Paradigm: Credentialing at its best.  The easiest, quickest, most advanced solutions for both paper and elctronic credentials in the industry! | Vendor Session
In this fast-paced, constantly evolving, global job market, your graduates need to prove their achievements quicker than ever before. From the immediacy of a desired social post to Graduate School Applications, or the necessities of online job hunting, the expectations have changed. The need to be there first and in a differentiated manner is paramount to their success. Paradigm offers the most comprehensive credential platform for both its clients and their learners. Come and participate in this informative session as we reveal the details of PIE, the Paradigm Integrated Experience, featuring our exquisite printed diplomas, our leading digital CeDiploma®, CeCertificate®, and the ScholarRecord®(CLR), together with our optimized services DirectShip™ to students, MyHold™, and MyReorder™. All integrated with affordable presentation products for your ceremonies and the most efficient turnaround times, we make life easier for you and your staff while your learners experience exceptional results!
Presented by: Elizabeth Kunde, Paradigm

Session Block D  |  3:45pm - 4:45pm Arizona time (PDT)

D1: Beyond Records Management: The Multiple Roles Today's Registrars Embody
As registrars we are no longer just student records' managers; we are data and technology experts, system innovators, policy coordinators, FERPA advisers, and leaders supporting our colleagues. We will highlight curriculum from the AACRAO's Registrar 201 workshops and give you insight into the multiple roles we play.
Presented by: Helen Garrett, University of Washington; Rebecca Mathern, Oregon State University
D2: Simplifying Leadership: The New Manager's Toolkit
Sometimes the first leadership journey can be the hardest without direction. Using foundational simplified leadership principles, this session will review strategies to assist new managers in becoming successful with new workgroups. Participants will be introduced to various readings, activities and approaches in handling the new manager experience to generate success.
Presented by: Marc Booker, University of Phoenix

D3: Developing the "new working normal" post-COVID
Join us for a conversation about if or how your institutions are developing models for the "new normal." Stanford's Student Affairs division formed multiple working groups and developed a number of documents to identify areas critical to think through with regard to returning to work. These discussions ran (and continue to run) the gamut, and include things like analysis on if/how COVID-related adjustments actually improved workflow, defining the type of work that needed to be done in-person, what kinds of impacts we'd experience from increased remote work (particularly on space and budget), what kinds of impacts we'd experience if we remained mostly in-person (work/life balance, employee retention), whether Public Health agreements and/or policies needed to be drafted for staff, etc. These discussions also require us to distinguish between what decisions we're able to make locally and what are decisions that must be made by University or Student Affairs' HR. Join us for a conversation about if or how your institutions are developing models for the "new normal."
Presented by: Kylie Borges, Stanford University
D4: Women of Registration: Chelsea and Chelsey
It's time that women of registration are allowed to share their stories about how they carved their paths to success, tips on retaining and advancing women registrars, and the plight of women working in registration. Join this session to celebrate two women Assistant Registrars by listening and engaging in conversation.
Presented by: Marcedes Butler, University of Nevada Las Vegas

Tuesday, November 2nd 

Session Block E  |  8:15am - 9:15am Arizona time (PDT)

E1: Putting on Our Reality Glasses: Policy Review and Project Management through an Equity Lens
We frequently make decisions that affect our students, in the policies we write and the projects we undertake. Come learn how the Office of Registrar at OSU has worked to center various student populations in our policy reviews and in the management of our projects.
Presented by: Kristin Benson, Oregon State University; Rebecca Mathern, Oregon State University 
E2: Let's Get Focused
Transition an office vision and mission into tangible goals via the use of focus areas! Join the presenters for a presentation about funneling team goals into focus areas. The presenters will walk through the visioning and refining process used to develop their focus areas for the 20-21 academic year: Process Excellence, Campus Engagement & Professional Enrichment. The team will provide examples of their work in each area (spoiler: more than just 'clean up reporting' or 'go to more meetings'), as well as learned lessons and best practices to take back to your teams.
Presented by: Amanda Gluski, The University of Arizona; Michael Davenport, The University of Arizona; Debbie Milora, The University of Arizona
E3: Re-Charging and Re-Balancing Our Energy: Stretching Beyond Work/Life Balance
Time boxes us in. Diminishing time and deadlines can confine us. Re-charging and re-balancing our energy can open us up for more possibilities. Come join the conversation, prompted by the Harvard Business Review article, Manage Your Energy, Not Your Time. We can all use the practice. Participants will learn about four energies, as a way to think about ourselves and others: our body, our mind, our emotions, and our spirit.
Participants will learn more about how focusing on four energies can help our lives at work and our connections with others at work.
Participants will learn some ways to quickly assess the "charge" of their four energies.
Participants will learn some practical ways to re-charge their four energies.
Presented by: Julia Pomerenk, University of Oregon

E4: Scaling Student Success Through AI Technology & Innovation | Vendor Session
Access and student success are the hallmarks of American colleges. They also present ongoing challenges exacerbated by the pandemic. Global trends, state funding calculations, shrinking department budgets, and student concerns are creating significant uncertainty within colleges. Meeting each institution’s goals will require bold new leadership approaches. AI technology will play a critical role as it can be affordable, scalable, and augment current processes and resources to meet enrollment, retention, and engagement goals. This panel discussion brings together college leaders to contextualize the short- and long-term challenges ahead and offer their recommendations for how they have deployed AI technology that turns student engagement into student success.
Presented by: Brad Kallaway, Ocelot; Pima Community College

Session Block F  |  9:30am - 10:30am Arizona time  (PDT)

F1: Driving Student Success Through Academic Policy
Student success should be the underlying purpose behind everything we do - including our continual shaping and refining of academic policies. This session will explore strategies for evaluating the impact of academic policies on key measures of student success. In this session, insights will be shared around the following: applying performance excellence criteria to evaluate the effectiveness of any process, but with specific emphasis on processes related to academic policy development, implementation, and monitoring; approaches for analyzing academic policy changes and identifying appropriate measures of student success; and use of student record data to evaluate the impact of policy changes on key measures of student success.
Presented by: Joe Tate, University of Phoenix
F2: PACRAO LDI: Building More Leaders and More Belonging
Participants will learn more about the importance of developing leaders and greater belonging within PACRAO. Participants will learn more about how the LDI is helping to build leaders and build greater belonging across PACRAO. Participants will learn more about the impact that the LDI has had on cohort members, faculty members, and PACRAO itself. Participants will learn more about how the LDI helps increase diversity and inclusion and awareness across PACRAO. Participants may begin to see themselves as future cohort members and future faculty members. Participants may be inspired by those who have contributed to the LDI community as cohort members and faculty members.
Presented by: Julia Pomerenk, University of Oregon
F3: Welcome to your new "Office" (Virtual Teams Edition).
Successful virtual new hire onboarding and training plan. How we hired, onboarded, and trained under COVID-19 remote conditions. This session highlights best practices in onboarding and training new hires successfully in virtual remote working teams. Topics include best practices, making it memorable, engaging the team, and distributed training. Lessons learned under COVID-19 pandemic will be shared. Participants will learn how to develop and deliver a new hire onboarding and training plan for virtual and on-campus hires. Interactive presentation with audience participation. Examples and checklist resources will be shared.
Presented by: Lisa Erck, University of the Pacific
F4: What's New at the Clearinghouse | Vendor Session
This session will introduce new and innovative services as well as provide an update on product enhancements to current programs. You will gain insight into how NSC is dedicated to serving your institution across multiple departments and initiatives.
Presented by: Paul Wright, National Student Clearinghouse

Session Block G  |  11:00am - 12:00pm Arizona time (PDT)

G1: For the Good of the Whole
How to leverage experience & plan for success when transitioning from an advising center or academic unit into a central unit (Registrar). Join the presenters as they discuss the difference in perspective between working in a single-focus unit (a small college and an exploratory major advising center) and transitioning to working for the university's Office of the Registrar. The presenters will discuss how to shift focus to improving the student experience across the university, to leveraging experiences in their prior roles to build networks and create buy-in for new office initiatives. There will be time for plenty of questions, and perhaps a little humor too!
Presented by: Amanda Gluski, The University of Arizona; Michael Davenport, The University of Arizona
G2: Personality Tests Are Not Your Management Style
Myer-Briggs, Enneagram, Emotional Intelligence, 360, Big Five, Gallup Strengths, DiSC, Insights Discovery we've all seen, heard and probably taken a few of the tests and surveys that determine your personality style. Let's look at how it's more than your MBTI score that makes you a great manager or not. We as managers sometimes look to various personality tests and surveys to help us determine and improve on our style. But these tests have variables that aren't taken into consideration that can make you an outlier for a particular style. Your approach to how you manage and lead people goes beyond the tests and surveys. Your personality, culture and lifestyle are also a big driver to how you connect with teams more than what the tests might say. Let's take a look at what is useful, what can be discarded from personality test/survey results, and how to make everything align to identify your true management style.
Presented by: Nicole Mendoza, Stanford University
G3: Managing Process Change for VA Enrollment Certification
Strategies and best practices for managing process change related to the submission of Enrollment Certifications to the VA will be shared and discussed. Specific areas include stakeholder impact, collaboration, communication, training, documentation updates, and QA compliance support. Participants will learn about different strategies and best practices to support process change related to the submission of Enrollment Certifications for student veterans to the Department of Veterans Affairs. While this session will have strategies related to VA processes, the best practices shared and discussed can be applied to other similar highly regulated processes that also have high impact to stakeholders downstream. Participants will learn about process change management with an emphasis on stakeholder impact, collaboration, communication, training, documentation, and quality assurance support.
Presented by: Andrea Siegrist-Baez, University of Phoenix

G4: How Oregon State's New Scheduling Process is Helping their Campus Thrive | Vendor Session
Like many institutions, Oregon State suffered with inefficiencies in their class scheduling process. The existing processes resulted in errors, conflicts, and schedules that didn’t always provide good options for students. They knew there were better ways of scheduling and chose to implement a new scheduling system which has resulted in streamlined schedule submissions, increased understanding of policies and procedures, and reduced errors and policy violations across the board. Join us to hear how the team at Oregon State have moved from a manual, labor-intensive, and paper-based scheduling process to a more efficient and modern way of updating schedules that has helped their administrators, faculty, and students thrive.
Presented by: Rebecca Wagner, Oregon State University; Bryan Blackwell, Courseleaf

Session Block H  |  2:00pm - 3:00pm Arizona time  (PDT)

H1: Inclusive Hiring 101: From Position Description to Making the Offer
Hiring the best people to support students means leading a search process that includes as many of the best applicants as possible. Come learn about inclusive hiring practices at every stage from recruiting to evaluating applications to interviewing. Get beyond bias and hire the best for students. Hiring the best people to support students means leading a search process that includes as many of the best applicants as possible. In this session, participants will learn about inclusive hiring practices at every stage from recruiting to evaluating applications to interviewing. Get beyond bias and hire the best for students. Some topics/practices that we will cover include:
-- Writing an inclusive position description
-- Careful consideration of minimum (MQ) and preferred qualifications (PQ)
-- Screening rubrics and various ways to meet MQs and PQs
-- Diversifying your search committee
-- Flexible interview practices
-- Ways to mitigate bias
-- Inclusive reference checks
-- Compensating people fairly
-- Search advocate programs
Our goal is for participants to leave the session with at least a few new practices that they will incorporate into their next recruitment.
Presented by: Kristin Benson, Oregon State University; Karren Cholewinski, Oregon State University
H2: Should I Stay or Should I Go?
The panel will share their stories, thought processes, decision making, and wisdom regarding changing jobs, both within an institution and moving to a new institution.
Presented by: Chris Hunt, Idaho State University
H3: How behavioral science can help you increase enrollment: Motimatic shares practical insights | Vendor Session
From the get-go, Motimatic’s enrollment and retention solutions have been grounded in behavioral science. Come hear Motimatic’s COO and Chief Scientist, Dr. Michelle Riconscente, share the latest insights with you, in the form of practical pointers and principles-in-practice. Drawing on her background as a professor at USC, as well as over four years of implementations at Motimatic, Michelle will walk through key learnings and provide tips on how to apply them to your own efforts to drive enrollment -- whether you’re using email, texting, phone calls or social media to reach prospects and students.
Presented by: Michelle Riconscente, Motimatic
H4: Strategies On Becoming the Most Effective YOU!
How To Become An Expert in Your Field Improve 1% Daily to See Extraordinary Results (Career/Life) Aggregation of Marginal Gains Strategy Focus on Your System Rather Than Goals Questions to Ask To Improve Daily in All Facets of Life Questions to Ask To Improve Daily in All Facets of Life .
Presented by: Jonathan Graff, University of Phoenix

Wednesday, November 3rd

Ed Talks  |  8:00am - 9:15am Arizona time (PDT)

Information to be announced


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