Past Issues

Volume 7 • Number 1 • October 2016

Download the entire issue: PACRAO Review October 2016

Developing Effective Leadership:  the Power of Connection

-Becky Bitter, Washington State University

“Only connect.”  That’s the quote that was on my calendar a few months ago.  While I don’t know what E.M. Forster had in mind when he penned this, it struck me as a compelling statement about leadership.  Seemingly simple, yet incredibly powerful, the ability to connect is present in every good leader I have ever known.  With it comes not only the ability to transform what we do and how well we do it, but also the ability to transform the very environment in which we work.

The Groningen Declaration Today

-Stephen Arod Sherriffs, Stanford University

The Groningen Declaration, signed in the Netherlands on April 16, 2012, was created by an international group of higher education institutions in light of “the need to establish a more complete and far-reaching delivery of digital student data.” The Declaration states that “digital student data portability and digital student data depositories are becoming increasingly concrete and relevant realities, and in the years to come, they will contribute decisively to the free movement of students and skilled workers on a global scale.”

In this article, I want to bring PACRAO readers up to date on the current status and the primary efforts underway. Much of this is based on a conversation, held on August 10, 2016, with Stanford University Registrar Tom Black, who has been involved since the outset.

The Youngest Person in the Room

-James Miller, University of Washington Bothell

A successful leader of the admissions office, office of the registrar, or the enrollment team is usually a master of many arts: equal parts sociologist, counselor, coach, organizational wizard, motivation mastermind, business process analyst, and technologist. It should come as no surprise then that to do really well in a leadership role in an enrollment management office, one has to muster talent, continuing education, hard work, and a good deal of experience. In a perfect world, every leader under the enrollment management umbrella would have ideal mixes of all of these skills. In addition, each leader would have had plenty of “experiential runway” to sharpen skills and perspectives and the opportunity to make critical mistakes that enable learning and growth through paradigm shifts before being asked to make critical decisions for an organization.

The focus of this article will be those leaders who ascend to significant leadership roles before “their time,” when their age is below, sometimes well below, the average age of their colleagues in like positions at like institutions. The young leaders in question will consistently be in meetings in which they are expected to be key contributors but are amongst the youngest folks around the table. They will supervise teams whose average member is sometimes significantly older than they are.

Volume 6 • Number 1 • June 2016

Download the entire issue: PACRAO Review June 2016

Developing a Conference Session:  19 Nifty Steps to Turn an Idea into an Outrageously Excellent Presentation
Sue Eveland, University of Oregon

Everyone always says that a good way to begin to get involved with PACRAO is to present a session at a conference. It’s a short-term, low-stakes, low-time contribution that does not involve travel to meetings or homework assignments or a multi-year commitment. You’re only in the spotlight for an hour or so, and then you can step back and pat yourself on the back for contributing something of yourself to your colleagues and to your organization. Sounds easy! So how do you get started? And what’s the point, anyway?

Nontraditional Credit within Higher Education
Nathan Cicchillo, University of Phoenix

The assessment of nontraditional credit has existed for decades, in one form or another, in higher education.  However, it has only been within the past few years that the topic of nontraditional credit has begun to gain momentum within the industry.  While some institutions may have assessed nontraditional credit for years and have a mature assessment process, other institutions may just now be investigating the potential to help students by using nontraditional credit assessment.  With additional focus placed on the acceleration of degree completion timeframes, and a reduction of educational expenses for students, it is understandable that students and institutions are now investigating nontraditional credit alternatives to meet those needs.  This article was based on the presentation, Perspectives on PLA and Nontraditional Credit, created by Marc Booker, Associate Provost, University of Phoenix.

Developing Professional Excellence in the Registrar’s Office
Michael Santarosa, University of Utah

Given our role as higher education leaders, the professional development of our staff is often high on our priority list. We want our staff to continue growing and developing their skills and knowledge.  We want them to enjoy work and thrive in their positions.  And given resource-constraints we often need them doing more with less.  Yet, despite these ambitions, many registrars are at a loss when considering how to move forward.  Two of the major obstacles we run into involve determining what we really ought to do to advance our staff’s professional development and finding the time and resources to do it.  At the University of Utah we recently embarked on a year-long journey in the pursuit of professional excellence that may serve as a model for how you might implement something similar on your campuses.

Traits to Emulate:  A Tribute to Tom Watts
Rebecca Mathern, Oregon State University

Tom Watts worked at Oregon State for more than 15 years and had long served as the Associate Registrar. During that time Tom oversaw many different units within the office but focused on compliance areas such as graduation, athletics eligibility and veteran certifications. Tom also has extensive experience supporting the scheduling team on campus and led the transition to zone scheduling, created a structure to offer group midterms and final exams, and also served as the Interim University Registrar during a transitional period in 2012. His commitment and support to OSU and the profession was second to none.  These comments reflect statements made at a retirement reception for Tom in April 2016.

Developing Training to Better Serve Undocumented Students, Our University’s Most Vulnerable Populations
Christina Joy Kim, University of California, Irvine

In 2015 the University of California, Irvine admitted the university’s first undocumented student to the School of Medicine. UC Irvine’s decision to expand its admission pool–along with the advent of state laws AB130 and AB131 (California Dream Acts) in 2013 and the introduction of the federal DACA (Deferred Action for Childhood Arrival) immigration policy in 2012–has expanded higher educational opportunities for undocumented student populations statewide. Unfortunately, expanded opportunities do not necessarily translate into expanded graduation rates. Faced with a presidential campaign hostile to undocumented persons, as well as multiple state governments challenging the legality of DACA, undocumented students at our universities must not only navigate academic hurdles but also overcome emotional and legal obstacles. Student affairs officers have a responsibility to upgrade their service models to accommodate underrepresented communities.  A recommended starting point for upgraded service is the development and implementation of robust undocumented student training programs.

Volume 5 • Number 1 • May 2015

Download the entire issue: PACRAO Review May 2015

Social Media and Transfer Recruitment                                                                     Leesa M. Beck., University of California, Santa Barbara

Little concrete data exists on the efficacy of social media marketing for the purpose of college recruitment. This article reviews how University of California, Santa Barbara has leveraged social media, and its influence on transfer recruitment.

Admissions & Records Quality Control – Five Achievable Suggestions                  Joe Tate, University of Phoenix

Increasingly, institutions are being asked to embrace a holistic culture of continuous improvement and quality, which extends into the Admission and Registrar offices. This article identifies some low cost tools and methods which have proven to be effective to any quality management effort in Admissions and Records areas.

MOOCs, Where are We, What’s Next, and What Do Registrars Have to Do With It? Stephen Arod Shirreffs, Stanford University

MOOCs have been a hot topic in higher education and continue to be an area of interest for those that work in Registrar’s Offices. This article provides insight into the MOOC phenomenon and some considerations for the future of MOOCs and the role of the Registrar.

Unheard Voices: First Generation Students and the Community College         Colman Joyce, Clark College

Student persistence and retention is an important consideration for institutions today, and a student’s experience plays a large role in this. This qualitative research study explores the experiences of 38 first generation students enrolled at four different community colleges in Northern and Central Oregon, and provides thoughts on potential ways to improve the student experience for first generation students.

Volume 4 • Number 2 • September 2014

Download the entire issue: PACRAO Review September 2014

Moving Online: The Future of Course Evaluations
Laura Jacek, Ph.D., University of Oregon

“What are the concerns that loom so convincingly over the decision to go online with course evaluations? Are they valid? This article addresses areas about which institutions, faculty, and administrators may be concerned.”

Admissions Inside & Out: Tools for Continuous Growth                                              —Michelle Taylor, California State University, Dominguez Hills

“Working in the Admissions Office presents a variety of situations and challenges. This article identifies tools that will compliment current business processes, allow room for growth, and result in increased productivity.”

BYU’s Holistic Admissions Review: Getting Past Just Admitting Smart Students    —Travis Blackwelder, Brigham Young University

As the process of colleges establishing holistic admission policies continues to evolve,  Brigham Young University places meaningful value on many nonacademic factors when rendering admission decisions.  This article will explore two such components: the evaluation of extracurricular activities, and considering the content of applicant essays.”

Creating FERPA Training That is Fun, Educational, Responsive, Participatory, Assessable

Barry Allred and Jearlene Leishman, Brigham Young University

While not all training programs need to look the same, the approach makes a difference in the learning process. This article discusses how Brigham Young University sought to increase FERPA-compliance and awareness by leveraging key principles.”


Volume 4 • Number 1 • April 2014

Download entire issue: PACRAO Review April 2014

       This is a follow up to Part 1 of this article. Part 2 outlines how to prepare for and                  conduct the campus interview, make the offer, and then close the deal.

Download: A Quality Hiring in Admissions and Registrars Offices, Part 2

         PACRAO has arranged to provide hyperlink access to articles published by                        EDUCAUSE. EDUCAUSE is a nonprofit association whose mission is to advance              higher education by promoting the intelligent use of information technology. All                    hyperlinked articles have been reviewed for relevance and value by the PACRAO              Editorial Review Board for the benefit of our constituents.

Download: Recommended Articles April 2014

 Volume 3 • Number 1 • 2013

Download entire issue: PACRAO Review March 2013

This article highlights a group of registrar professionals in the San Francisco Bay Area called the Bay Area Registrars Group. This group was formed by numerous institutions to help each other succeed in their jobs, support each other in common goals, and promote professional growth. Insights and experiences from actual Bay Area Registrar Group members help to tell the success story.


The degree audit reporting system is an electronic advising tool that provides information on the completion of students’ degree requirements.  Successful implementation of this technology in universities requires the engagement of major campus constituents. This article provides insight on important steps and considerations that administrators and implementation teams must take to enhance the success of the technology on their campuses.


In the Office of the Registrar and the Office of Admission, the skills and needs for new hires are quite different, so knowing what to hire for and how to discern a solid fit for both skills and qualities are as vital as determining cultural fit.  This article presents a process for quality hiring in admissions and registrars offices.


PACRAO has arranged to provide hyperlink access to articles published by EDUCAUSE. EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. All hyperlinked articles have been reviewed for relevance and value by the PACRAO Editorial Review Board for the benefit of our constituents.


Volume 2 • Number 1 • 2012

Download Entire Issue: PACRAO Review August 2012

PACRAO Review – Reverse Transfer Model – Kuo and Aynes     pp. 1-4

          Kent Kuo, Oregon State University

          Danny Aynes, Linn-Benton Community College

PACRAO Review – Unusual Encounters – Flint                            pp. 5-9

          Amy Flint, Oregon State University

PACRAO Review – Recommended Articles                                     p. 10

 Volume 1 • Number 2 • 2011

April – July 2011 Issue
Volume 1, Number 2

 Volume 1 • Number 1 • 2011

January – March 2011 Issue
Volume 1, Number 1

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